General Administration

Anglia Examinations England has specialised in ESOL assessments for 15 years and has been based in Chichester, England since 1994. Anglia offers a comprehensive and structured programme of assessing English language competence, from beginner through to native speaker level. This step by step approach to testing encourages and motivates students to make clear and effective progress.

Anglia Ascentis ESOL Examinations are taken in countries spread out over four continents and currently having offices and test centres in Latin America, Africa, Asia and Europe with over 50,000 candidates each year from over 30 countries.

Not all Anglia countries are listed below.

Argentina, Azerbaijan, Brazil, Belgium, Bulgaria, Chile, China, Colombia, Croatia, Cyprus, Denmark, Dutch Antilles, France, Germany, Greece, Holland, India, Iran, Italy, Kosovo, Libya, Paraguay, Peru, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Spain, Taiwan, Thailand, Turkey, Ukraine, UK, Uruguay, Venezuela

Both Anglia Examinations, a member of the European Association for Language Testing and Assessment (EALTA), and Ascentis, are owned by non-profit educational institutions. Ascentis is a registered charity in the United Kingdom.

At Anglia we have an ‘open door’ policy so feel free to contact us with any enquiries you may have.

CUSTOMER SERVICE STATEMENT

The Anglia Examination Syndicate Ltd (AESL) adheres to the Ascentis National Awarding Body Customer Service statement which can be found at www.ascentis.org. In addition, the Anglia Customer Service Department can be contacted between the hours of 0900 and 1600, Monday to Friday on +44 (0) 1243 812943.

The customer services team may also be contacted by e-mail at info@anglia.org or by fax on +44 (0) 1243 784531.

AESL endeavours to answer all verbal enquiries immediately. All enquiries are logged and answered within five working days.

The Anglia Manager will acknowledge more complex enquiries or issues within 10 workings days and, if the matter cannot be resolved within 28 days, will ensure that progress on the matter is communicated within 28 days.

The Anglia Manager monitors customer enquiries on a regular basis and undertakes an annual customer service satisfaction survey.

Click here to take a survey

Complaints and Appeals Procedures

Anglia Examinations has an established customer complaints procedure. Whenever we receive a complaint, we aim to resolve the issue as quickly as possible. We also hope to use the information provided to help improve our services.

If you wish to make a complaint about our services, you can do so via telephone, fax or email. In many cases, telephone complaints can be dealt with immediately.

All written complaints will be replied to within 5 working days of receiving them. If a full response cannot be given within this time scale, we will write to explain why a decision has not yet been reached, and give details of when a full reply should be expected.

Appeals in respect of examination results should be submitted in accordance with the procedure laid out in the Appeals Procedure.

Contact

The Manager
Anglia Examination Syndicate Limited
Westgate Fields
Chichester
West Sussex
PO19 1SB
Gill.Watson@chichester.ac.uk

Links

ACCESS AND FAIR ASSESSMENT POLICIES & PROCEDURES
Details of special consideration given to candidates who are disadvantaged e.g. visually impaired or hard of hearing candidates.

APPEALS PROCEDURES
Procedure for enquires and appeals in relation to re-mark requests after an exam session.

CODE OF PRACTICE
Information and support for candidates, teachers and agents. Policies regarding test content, marking procedures, security and administrative practices.

EQUALITY AND DIVERSITY
Includes the Policy Statement and Specific responsibilities of Anglia Examinations.

INSTRUCTIONS FOR CANDIDATES
Includes what students MAY and MAY NOT bring into the exam with them and how the exam will be proceed.

INSTRUCTIONS FOR INVIGILATORS
All the information required for invigilators to conduct an examination session. Includes a suggested script and what to do before and after the examination.

MALPRACTICE PROCEDURES
Procedures regarding reporting, investigating and sanctions relating to possible wrongdoing on the part of candidates, centre staff and any other persons involved in the exam process.

REPORTS PROCEDURES
Information regarding post examination moderation and data analysis reports and the maintenance of standards.

SPEAKING TEST POLICY

SPECIAL CONSIDERATION
Details of procedures for dealing with unexpected situations which arise immediately before or during an examination session e.g. a candidate is taken ill.

Relevant Forms

Modified Paper/ Script Arrangement	Special Consideration	Special Factors Affecting Performance	Candidates with Specific Learning Difficulties

ENGLISH VERSION

HOW TO BECOME A CENTRE/ MEMBER
OF ANGLIA ASCENTIS ESOL EXAMINATIONS

1. Fill in the CENTRE APPLICATION FORM or INDIVIDUAL MEMBER APPLICATION FORM, which can be electronically sent to us directly from the website.

2. Alternatively, you can print out a copy of the form from the website or ask us to send you a copy. You can phone/ fax us on +54 11 4305-7913, email us at info@angliaexams.com / administration@angliaexams.com, or you can contact your Local Agent. Becoming an ANGLIA ASCENTIS CENTRE / MEMBER is totally FREE OF CHARGE.

Should you decide to send us the completed form by ordinary post, please find our full postal address below:

3. Once we have received the completed form, and within the next 45 days, you will be sent your ANGLIA ASCENTIS ESOL EXAMINATION CENTRE / MEMBERSHIP CERTIFICATE. You will also receive marketing materials and further information on our organization.

4. Upon completion of the CENTRE / MEMBERSHIP application process, you will have access to our wide range of benefits for all our network members.

SPANISH VERSION

COMO CONVERTIRSE EN UN CENTRO/ MIEMBRO
DE ANGLIA ASCENTIS ESOL EXAMINATIONS

1. Proceder a completar el CENTRE APPLICATION FORM o INDIVIDUAL MEMBER APPLICATION FORM. El mismo podrá ser enviado a nosotros electrónicamente desde el sitio web.

2. En su defecto, podrá imprimir una copia del formulario directamente del sitio web o solicitárnoslo por email a info@angliaexams.com / administration@angliaexams.com, por teléfono/ fax al +54 11 4305-7913, o bien contactando directamente a nuestro Agente Local en su zona. Téngase en cuenta que el trámite de adscripción es totalmente gratuito.

Si decide enviarnos el formulario por correo postal, deberá hacerlo a la siguiente dirección postal:

3. Una vez recibido el mismo, y dentro de los próximos 45 días, se le enviará por correo postal su CERTIFICADO DE CENTRO / MIEMBRO DE ANGLIA ASCENTIS ESOL EXAMINATIONS. En esta entrega incluiremos material de promoción e información detallada sobre nuestra organización.

4. Cabe destacar que una vez tramitado el CERTIFICADO DE ADSCRIPCION / MEMBRESIA, usted podrá acceder automáticamente a todos los beneficios que ofrecemos a nuestros centros / miembros adscriptos.

Online application forms

Please complete the form below and send to your local representative. If you return the form via email your signature will be assumed to have been given in agreement to the conditions as stated.

If you have any enquiries please contact info@angliaexams.com – monica_anglia@hotmail.com. Thank you.